Leesa Mattress Review

Leesa Mattress Review

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Leesa Bed | SleepduJour.com

(Queen Leesa Memory Foam Mattress 60″x 80″, Not the Sapira)
Editor’s Note: We never accept mattresses as gifts and we purchase every mattress we review. This post contains affiliate links, which means I may receive a commission if you make a purchase using these links. We believe in full transparency. For full details visit the disclosures page.

1. Ratings

2. Mattress Review: The Skinny

Firmness and Support:

The Leesa was a solid medium-firm compared to something softer like the Tuft & Needle. This was likely due to their three-layer memory foam with the top layer of Leesa’s Avena foam providing a 2-inch layer of immediate bounce back and the middle 2-inch layer of memory foam before a solid 6-inches of poly foam base layer. The top layer of the mattress has a quick response and a little bounciness to it, reacting a little bit less and sinking a little bit more the harder I pushed or focused weight on a particular area.

Smell:

The smell was pretty strong, comparable to Casper and Tuft and Needle. I just opened the window for some fresh air. (Video of side snags and curving up at the end of it). Since the bed takes 24 hours to reach its full potential, I figured it would also take some time for it to air out as well.

Coolness v. Warmth

The Leesa definitely feels much cooler than other beds have. The fear of sleeping too warm v. too hot is a central concern for people considering a bed. This bed had one of the highest breathability scores in my opinion compared to other beds. It could be because of the latex-like foam at the top of the bed with holes and a design made to allow airflow through the mattress. This along with the custom designed and iconic Leesa breathable bed cover seem to provide more cooling and temperature control than other mattresses made of memory foam. I do have to admit that I did not put an additional mattress protector or sheets on the bed immediately and slept without a cover for the first few weeks because the cover that comes with the bed is very soft and DOES keep sleep cool. I did not test the cooling with a mattress protector that fits the materials and quality that Leesa recommends (and mattress protectors that are waterproof or stain proof tend to make all beds much warmer and less comfortable in my experience, so this was a tough call on protecting the bed v. enjoying the coolness and soft factor at night). See more on Mattress Protector below.

Mattress Protector Recommendations

Note that the site’s FAQ’s does encourage mattress protection with a mattress cover and recommending that customers find a brand that “offers a waterproof, hypoallergenic, protector made of breathable fabric.” That means their iconic four-stripe cover is not there to protect the mattress from the elements entirely. On another area of the site, they answer the question again, “Do I need a mattress protector?” Click Here and answer the question by saying essentially they made a custom created cover that is extremely soft and protects the bed by the nature of being a barrier to the elements, that some people find it so comfortable they do not even put fitted sheets on the bed, and that the cover that comes on the Leesa were done so to fit the foam mattress snuggly and tightly around the edges for a clean aesthetically pleasing look from the moment the bed is opened. But then they do initially highlight this with a “you know best how much wear and tear you will subject your bed to and the likelihood that you will spill or have an accident on it” and in subsequent paragraphs continue to highlight that they do recommend using a mattress protector made of natural materials and to find a cover that does not impact the “comfort and feel of your bed. Most of all: be sure its breathable.” If someone can find a waterproof mattress cover that does all of these things without sacrificing breathability or comfort, please let me know!

 

Cost:

A Queen sized Leesa Mattress earlier this year was listed as $940 with an on-site offer of $100 off of the mattress totaling $914.55 with sales tax after the $100 off. Now the same bed in a Queen size is listed on Leesa’s site for $995 with a mid-summer sale of $150 off bringing the pre-tax total to $845. They attempt to upsell a foundation for $295 additional dollars and various frames/foundations as well.

More expensive than expected but pretty mid-high price. They do offer a $150 discount online for the Leesa and $250 off of the Sapira (I did not try to the Sapira). The New York sales tax mitigates the discount for the most part, and they have a pretty aggressive upsell on-site for the bed platform which is pretty tempting to buy. They do highlight the affordability of the Leesa mattress by highlighting the monthly payment plans through Affirm, so affordability using this option is very reasonable.

The Leesa did a little bit of retargeting and have on-site discounts and payment plans. The pricing seemed a little high for a pure-memory foam option without coils (I would expect it to be a little cheaper and then bump Sapira down in price a little), but for the cooling quality and overall firmness in comfort when next to someone, it seems worth it if you can find a great mattress protector that mimics the feeling of the one that comes with the Leesa, it’s definitely priced right.

Ordering:

Overall ordering the bed was quick and easy. Customer service and live chat answered my questions without much of a wait. My questions with the Leesa came AFTER receiving the bed which you can see throughout my review. I think Leesa also does a good job at showing the social good component of the bed as well as caring for the bed after receiving it, but they didn’t include this in anything tangible (like a printed guide). (Provide a link to some of the after opening information in this review)

Delivery:

The bed was delivered in a rather beat-up box (read: holes in the side exceeding six inches) on the third business day after ordering. When I placed the order and requested the estimated time for delivery to my NYC apartment, customer support did offer me the option to have the bed tracked and to have it re-routed if, during the tracking process, I wasn’t home to accept the Leesa mattress since I do not have a doorman and I was going to go on a brief vacation and did not want the bed to sit in the lobby. Ultimately the bed was delivered 3 days after I completed the order which was faster than the customer support representative even expected! I ordered on a Friday and it was delivered on a Tuesday. Fast delivery was great. See more on the delivery with regard to the opening/condition of the box below. (Link to the “Opening” section of the bed below).

Return:

Just like the Casper and Tuft & Needle returns, returning the Leesa bed was very easy and was scheduled for the next day within ten minutes on a phone call to arrange and schedule 1-800-Got-Junk mattress pick-up from my apartment. Leesa sent a confirmation email about the return pick-up time range (a 2-hour slot on a specific date) and how to receive a refund for my bed faster by providing a photograph of the pick-up receipt provided by 1-800-Got-Junk.

3. Selecting a Bed and the Ordering Process

Support Summary:

Live Chat on Site: I chatted with an online support representative for 20 minutes before purchasing the Leesa. My questions pertained to shipping time if I ordered a Leesa and lived in New York. They estimated 3-6 business days. I was disconnected from my first live chat and established a new one. On the second one I said I live in NYC. The estimated delivery time for their mattresses was now 2-6 business days. I asked where the bed was shipping from to get a time frame in my own mind. They ship from PA, CA, and IN. She was awesome in saying that if I ordered and the shipping date didn’t work for me that they could modify the shipping and delivery date with UPS. That kind of willingness to accommodate was great. I asked about the return policy and if I was required to try it for 30 nights. Honestly, some beds were way too soft for me and a full 30-night trial wasn’t going to change my mind, but I endured it. Her response to whether “30 nights” was “required” she responded, “Yes at least 30 nights”. When I responded surprised, she responded that “this gives your body time is adjust to the new sleep surface and will let you know for sure if the mattress is the correct one for you”. I followed up asking if there were zero exceptions to the 30-night trial. She responded there are exceptions, but I should go and try the Leesa at the Soho store or West Elm if I was concerned it would be too soft for me. I appreciate her honesty and encouraging me to try it at a retail location in case it was an immediate “no” on my end for softness. Tasha did finally say they would take it back before a full 30 days if I hated the bed. She also has slept on a Leesa for two years and loves the bed, is avid about how the foundation for the bed makes a huge difference, especially if the slats are curved or flexible.

(02:17:27)
Tasha: you certainly can try the Leesa I just know from experience that trying the mattress for only 1 week is not enough time to know if it is right for you

(02:17:44)
Tasha: but we are not going to say No to the return we just ask that you give it the 30 nights

Facebook Chat

You can message Leesa but and the estimated response times is typically within an hour…although a Live Chat option is not highlighted on their Facebook.

Research and Resources from Social Media:

Leesa’s Twitter

Leesa’s Twitter focuses on posts with contests, customer reviews, and various product extensions like pillows and bedding. Not a huge following, but a presence. Link to Leesa’s Twitter

Leesa’s Instagram

Puppies, couples, baby’s, champagne, and more couples and dogs, oh my! It’s a pretty Instagram.

Leesa’s Facebook Page

The Leesa Facebook page focuses on their philanthropic and core brand values of community and transparency. They feature contests and photographs of real people who use and benefit from receiving a Leesa bed.

Website Information:

The website is pretty helpful and provides a sufficient guide to which type of Leesa bed you should buy and has a comparison of some other popular foam mattresses on the market and what is different between the Leesa and Sapira from the other beds on the market. They even have a quiz on which bed to buy from them based on how you use it.

UPDATE: Website information

After ordering and opening the mattress (see more information on this below >>) you realize the only information pertaining to opening the bed or care of the bed is on the shipping box flaps. Since only one piece of paper was included with the bed, care instructions are not included or indicated on any printed materials. This made the website information more necessary with if I needed a mattress cover or if the bed should be rotated or flipped or NEVER flipped. Per the site, the signature Leesa mattress cover does not provide waterproof protection sufficient to preclude them from recommending customers still purchase a mattress protector made from natural material that is also breathable. It would have been absolutely helpful if they had a quick guide as well on caring and cleaning the bed. After searching the site and reading FAQ’s and other articles, even with a mattress protector, the bedding and mattress covers should be removed down to the Leesa stripe cover and vacuumed every three months. To maintain the hybrid mattress, should be vacuumed seasonally and any stains should be attended to with a mild cleaner as they occur and if noticed when doing seasonal vacuuming. The bed should NEVER be flipped because of the way the layers of the bed come together. However, the bed should be rotated 180 degrees every 3 months to 6 months to extend and maximize the life of a mattress.

4. The Big Sleep Experience: Sleeping with my Leesa Bed

Opening:

Overall the packaging and the opening experience of the Leesa mattress was not as easy as other beds were. The bed opening instructions are on the box flaps. No tools are provided to help remove three full layers of plastic. No emphasis was put on making sure that the RIGHT side of the bed was up (the bed is intended to only be used on one side and rotated not flipped). The website provided the information I ultimately needed to fill in the gaps I had with questions but read my opening experience below.

Opening the Leesa Bed Videos

Opening video 1

Opening video 2

Opening video 3

Opening video 4

Opening video 5

Opening video 6

Opening video 7

Opening video 8

Opening video 9

The Leesa expanded before the second layer of the plastic was off of the bed, which I was not expecting. Due to the second layer of plastic restricting the bed while it expanded, it expanded on its side and got quite heavy compared to the other beds and the amount of time I had to move or rearrange the bed once the initial plastic layer was removed. The second plastic layer was stuck under the bed which I had to remove by pushing and pulling the bed back and forth a few times before getting all of the plastic out from underneath it.

The instructions for the bed are on the outside of the box which eliminated the need for extra instructions inside of the box. Given the expansion of the bed and the weight, this detail may be helpful if the second layer is often not effective at preventing expansion of the bed at a rapid pace. I guess this was the only bed I’ve opened so far that had this issue and that I really wish I would have had a second person with me for…by the time I was done getting the plastic out from underneath the bed I was sweating and felt like I had just finished a workout. See an additional update on opening the bed below.

Once the mattress was actually aligned on the frame and THREE LAYERS OF plastic were all removed, it did fit the frame decently (and expanded to the full size faster than I could have hoped for, haha). I had to push the bed back and forth on the frame a few times because it was so heavy, but once I got it centered, it fit the frame pretty decently.

UPDATE: Opening the bed
When looking online for instructions on opening the Leesa mattress, I found six steps on opening the box and cutting the layers of plastic. It turns out there is a first layer of plastic to remove completely. This layer is to be removed entirely it seems and removal of a duplicate second layer of plastic is the forth step: “Repeat, removing the second layer of plastic around your mattress.” This may have been one of my major issues in unfolding the bed and its expansion! I thought the bed had two layers of plastic, not three. The first two plastic layers are supposed to remove as individual steps. Because I did not know there were two layers of plastic before the third layer, this would have been incredible helpful in my approach to removing the bed from the plastic. Before completing the removal of the second layer of plastic, my bed started expanding. This should not have happened until the mattress was unrolled (although still compressed and folded in half) in step six of the set-up. In step 6, it says to unfold the mattress and arrange it on the intended bedframe or platform while it’s still compressed on its third layer of plastic noting that not opening the third layer of plastic while the bed is still compressed makes it easier to position correctly. I will completely agree with this. If my bed had not expanded with the third layer still on the bed, it would have been WAY easier to flip the bed and arrange it as it wouldn’t have been so heavy and stubborn on the frame. It is not until step 7 that the third layer is supposed to be cut-away carefully around the perimeter of the Leesa and pulled out from under the mattress like a “matador.” On the box there are only five steps – by four the bed expands, by step five you sleep.

The mattress cover on the Leesa (which the tag indicates should not be removed – “do not remove”) seemed to pull the bed up at the corners sort of like when a fitted sheet on a bed is tight at the tops and might pop off of the mattress while sleeping at night, only in this circumstance it was enclosed in the mattress cover. The sides of the mattress cover were wrinkled and sort of like the beginning of snags along the edges.

I ordered the Leesa mattress in the Queen size. They do actually have a Cali-King size as well. Bed made up of 3-layer foam construction: 2” Cooling Foam top layer, 2” Memory Foam, 6” Core Support Foam base with a “seamless iconic four-stripe cover”. Cleaning the Leesa Mattress.

The Queen bed dimensions listed at 60” x 80 x 10” weighing a total of 71 pounds. With the box when the bed is not expanded, the bed seemed much more than 71 pounds and the UPS warning made me think it must have weighed more than 200. In researching the bed before purchasing, they had articles focusing on the best mattress based on if someone is a side sleeper, a back sleeper, or a stomach sleeper.

The only additional printed material (besides those on the outside of the box) included with the Leesa mattress were found at the bottom of the box after removing the bed. I actually put the box horizontal on my floor and crawled inside wondering what the one sheet of paper was since many of the other beds include various marketing materials, customer support contact numbers and/or hours, or how-to/FAQ’s for the beds.

Special Note on Box, the Packaging and Shipping Information for the Customer:
I also want to note the condition of the box, which may have nothing to do with Leesa as a company and more to do with the people handling and delivering the box. Note: the box had a “Box Certificate” from the Fitzpatrick Container Company from Allentown, PA on the bottom that the double wall meets freight requirements. The box also had a label warning on it from UPS in yellow that the item is heavy, “Caution! Heavy Package Over 70 Ibs” – suggesting that people get help when required. The box was also pretty dirty on the outside (all sides) and “beat up” to say the least. It looked a little bit like a college kid who stayed out all night and woke up on a lawn somewhere damp. The corners at the top were impounded into a sort-of “rounded” shape, and the top of the box was only secured with a single layer and somewhat “too easy” to open (the box) pull to it. Actually, I should be honest and just say that I could fit my entire hand all the way to my elbows inside one of the holes in the shipping box. This might explain why the bed expanded so quickly and was difficult to remove from the box as it may have been punctured in transit. I sort of wondered if there was a NYC rodent (large rat?) that had burrowed its way into the box between the journey to my apartment and opening it. All of that said, the few holes in the box did not impact the integrity of the bed as far as I could tell, perhaps if only in the expansion time (from a small needle-hole in the plastic?) but the actual bed itself didn’t show any signs of dirt or that it hadn’t been shielded by the elements while bouncing from Virginia Beach, Virginia and through the rough borough of Manhattan, specifically the west side of Chelsea ;).

The single sheet on a regular white piece of printing paper that contained the following information: Company address and URL, customer number, delivery address of the customer, the time of printing receipt (or perhaps the time it was marked as shipped in their POS system), and a description of the item next to a very long Customer Order number, date, and their order number. Overall there are three different numbers for the Order itself: Customer number, Customer Order number, and Leesa’s (it is actually labeled “Our order number”) Order Number. The shipping number (“Shipment Number”) was an entirely different number than the other three identifiers. The reason I am taking the time to point this out is because I received a bed that was for a woman named Katherine who lived in Keene, New Hampshire instead of my own personal invoice with my name and address. I thought this was odd because the shipping information on the outside of the box had my name and address, so it must have been a packing mistake. Still, it did bug me that someone else had my information included in the Queen bed that they received along with my address and apartment number. It would have been troublesome if this shipping and packing of the order swap had resulted in me receiving the wrong size/model of bed or if I had any issues with returning the Leesa mattress. The Leesa email confirmation number from the order did not match the actual printed paper order numbers, either, so I’m almost certain it was a mistake made while attaching orders and packaging. I did get the same bed size that Katherine ordered, and I used my email confirmation number when returning which worked for purposes of pick up and returning my money.

Opening the Leesa Bed Photos

Sex Bounce / Support / Sexability:

The bed was firmer when lying flat and even strong near the edges without a lot of weight in a single location. I attribute that to the top layer of the bed having more bounce-back than the base layer. When going toward the edges of the bed on my back, it felt like one of those dreams where you are falling off a cliff and your heart and stomach feel like a roller coaster. The features of the Leesa versus its luxury and enhanced option the Sapira may be the reason for the lack of bounce in some areas since the Leesa is a traditional memory foam option and the Sapira option actually has enhanced motion transfer, enhanced edge support, 1,000 individually wrapped pocket spring core for focused pressure relief. The spring cores seem to really make memory foam mattresses a lot firmer than the beds without any springs. That said overall Leesa is firmer than many beds in a good way. You can see from my VIDEO OF PAJAMA FEET that I don’t sink in the bed much at all. I was impressed by this.

Video of pajama feet

Male Sleepover on the Leesa:

Was comfortable and soft but edges tilted when I got on and off of the bed.

Note: I did purchase the regular Leesa Mattress instead of the Sapira mattress. The reason these details matter is because the advanced features of the Leesa mattress do not include the following: enhanced motion transfer, enhanced edge support, 1,000 individually wrapped pocket spring core, focused pressure relief. The two beds are also different heights – the Leesa is 10” foam construction and the Sapira is 11” spring and foam construction. They specifically state in their Top 5 Questions, answered on the site: “Our luxury hybrid option, the Sapira mattress, has a pocket spring base that adapts to your pressure points while still providing bounce.” They have a quiz to determine which fits the sleeping style and needs. I took the quiz stating that if I was not sleeping on my current mattress I would sleep on a firmer futon, I sleep with a partner and both move around a lot, I am still on a budget but want the best possible mattress (versus a luxury purchase, or a long-term investment purchase), and that my current bed was too soft. My result was the Leesa, which made me think that for the higher price of Leesa v. other competing beds in the non-luxury more expensive option that I was sacrificing the quality of the bed in both longevity and the brand because I wanted the best bed for my budget. However, I went back and took the quiz again stating that I thought about my bed purchase as a long-term investment, and the Leesa still came up instead of the Sapira. Perhaps the Sapira enhancements aren’t sufficient enough to mitigate moving partners or wanting a firmer mattress than the Leesa. You can take the quiz here.

From the differences listed on sight, my guess is that the Sapira bed is better for long-term solutions for couples and those who want additional stability and comfort. The Leesa bed can work on platforms (they market and sell these heavily when checking out online), Bunkie board or a box spring, solid or slated foundations, slatted foundation or frame.

Wine/Cocktail Stability – The Booze Bottle Test – The Tipsy Test

I tested the ability for a 1.75 bottle of vodka to stay upright on the bed. Let’s be honest, everyone has passed out with an open bottle of water or placed something on their bed only to have it tip.

Very short and not deep impacts near the vodka bottle caused it to tip, likely because of the bounce and sensitivity in the Leesa’s top memory foam layer. This is not a bad thing, it just shows that the bed reacts to these types of movements locally rather than further away where it may impact a partner. When pressing over 8-10 inches from the bottle, it stayed upright, so I would say the bed is firm enough, so the bottle DID pass the Tipsy test and stay upright in a way that counts. I would trust leaving a glass on the bed and moving around and not having a major spill.

Tipsy Test Video

5. Return Process And Comments

Return Process:

In the return confirmation email, the mattress return was scheduled to be completed via 1-800 got junk the next day with a two-hour time range/period. The email specifically states, “1-800-Got-Junk” is committed to donating the mattress locally if possible otherwise they will recycle in an eco-friendly way.” They ask the customer to simply respond to an email when the pick-up has been completed or they will receive the confirmation from Got Junk to process the refund. If anything changes with the return or if you need to reschedule the pick-up for the mattress return, contact them.

Comments:

There was not an additional cardboard cover between the single layer of tape to open the box and the plastic wrapping of the bed (no removable cardboard cover like Casper, Tomorrow, and others) and as such, the bed seemed like it might explode out of the box if the outer layer of the plastic was punctured. The tape was not super secure but made it easy to open.

UPDATE ON INFORMATION WHEN SLEEPING ON A LEESA AND HELPFUL INFORMATION THAT WAS NOT INCLUDED IN THE BOX:

When I followed up on the Leesa site about opening instructions, I also read information that was not as emphasized on the box exterior box opening instructions. The on-site instructions state the Leesa will feel great after it has one hour to decompress and fill up with fresh air. By four hours the expansion is nearly complete. However, a full 24-hours is required for the mattress to decompress completely and provide the “ultimate support and feel.”

It would have been absolutely helpful if they had a quick guide as well on caring and cleaning the bed. After searching the site and reading FAQ’s and other articles, even with a mattress protector, the bedding and mattress covers should be removed down to the Leesa stripe cover and vacuumed every three months. To maintain the hybrid mattress, should be vacuumed seasonally and any stains should be attended to with a mild cleaner as they occur and if noticed when doing seasonal vacuuming. The bed should NEVER be flipped because of the way the layers of the bed come together. However, the bed should be rotated 180 degrees every 3 months to 6 months to extend and maximize the life of a mattress.

Cleaning the Leesa:

Leesa beds are designed, built, and wrapped as they are custom made-to-order and thus they claim the beds are not sitting in a warehouse collecting dust or in a storage space where conditions may not be ideal for memory foam bed. Recommends stripping your bed completely and cleaning the bed with a HEPA-rated vacuum and upholstery attachment every three months. Essentially, clean and rotate the mattress with each season throughout the year. Leesa states that its iconic mattress cover with the four stripes is designed to make cleaning the bed and to keep the bed cleaner for years. So while a mattress protector is required (waterproof and hypoallergenic with a breathable fabric) to truly protect the bed, the design of the Leesa cover is for cleaning and small dust and particulate protection to prolong the long-term health of the bed. The seamless woven mattress cover that comes on the Leesa was also designed to prevent the foam inside from getting damaged or stained. The fabric used is a blend of polyester/lyrca blend fabric for a natural barrier between spills and the 10” + inches of foam in the layers of the Leesa mattress. If a spill occurs, DAB don’t rub or scrub as that will likely spread the stain, damage the cover, and woven and secured on the bed tightly to make cleaning a less challenging endeavor. They state throughout the site that many people decide not to cover their Leesa mattress with sheets because the cover that comes with the bed looks great and is extremely soft. I will agree with this entirely! The cover of the bed is very soft, and the woven texture is not irritating to the skin. It seems to make the bed surface more breathable. The neutral grey fabric is pleasing, and it was waterproof or removable for machine washing, I probably would have skipped a fitted sheet or a mattress protector. One thing I noticed just from initially testing the bed without a sheet was the white stripes on the bed cover design – they showed dirt after a few days. Because of this, I would imagine most people would add an additional mattress protector and not want the cover that comes with the bed to be compromised or to get dirty because this cover is not designed to be removed per the instructions.

I do like and appreciate that Leesa does provide a lot of information on how to spot-clean the bed and to do so with a natural cleaner found online. Many of the beds simply indicate to spot clean the bed with a mild detergent (not super helpful) and to clean up as soon as possible to prevent stains from setting in. For more information and recipes for the homemade stain removals, click here. Vacuuming, per Leesa, helps keep dust and particles at bay. If you have a pet that is ever in the bed, this is important to make note of. Removal of the cover is not recommended anywhere on the website to clean the bed.

Branding Note:

Leesa’s marketing focuses on “What Makes Leesa Different?” and highlights the quality of made in America, philanthropy of bed donations (Leesa donates one mattress for every ten that they sell). They’ve donated over 30,000 mattresses (per their website), their west elm retail stores partnership (in 100 West Elm stores). When clicking to learn more about their philanthropy, the following are ways that Leesa gives back: 1/10 mattress is donated, plan one tree for every mattress sold, one-community of giving time and resources to local and national organizations (not sure what this means though). Leesa is a certified B Corporation. In describing what being a certified B Corporation means, Leesa explains it as using business as a force for good comparing it’s practices to Patagonia, Warby Parker, and Toms. They claim to meet “the highest standards of social and environmental performance, transparency and accountability.” For the 1/10 mattress donations they state since 2014 the company has donated over 30,000 mattresses to over 1,000 nonprofits. The website goes on to explain that “Leesa donates custom-made mattresses to 501(c)(3) non-profits organizations that serve homeless and at-risk men, women and children at every stage of their transition to better lives.” Various non-profits they work with include Habitat for Humanity, various religious community missions, the Salvation Army, and various homeless shelters.